Clock Camera TT531W/N can not connect to WiFi and the router / modem is Cisco Linksys or Cisco Gateway

Article sections

    THIS ARTICLES ONLY SUITS TO TITATHINK TT531W, TT531W-N.

    You may meet the cases like follows:

    • The clock camera can sing a short music after it bootup. However, no matter how you tried, the Lizvie app always says “Failed! WiFi password may be wrong”. And your router is Cisco Linksys.
    • The clock camera can sing a short music after it bootup. However, no matter how you tried, the Lizvie app always says “Failed! WiFi password may be wrong”. And your modem is Cisco Gateway.
    • The clock camera doesn’t sing any music after it already turned on more than 5 minutes, and your router is Cisco Linksys or your modem is Cisco Gateway. The Lizvie app always reminds you the “Failed! WiFi password may be wrong”.

    If you could not hear the short much after the camera was turned on, please reset the camera once time. For how to reset the camera, please see the article https://support.titathink.com/knowledge-base/troubleshooting-wifi-connection-tt531w-tt531w-n/ After reset the camera, please recheck if the problem is resolved or not. If not, please see next,

    You need to alter the wireless mode of Cisco router / modem, please choose the quick link depending on the Cisco router model or modem model. The model information of the router/modem can be found on the label of the router/modem, please look around the router/modem body.

    Before get started, please ensure the router can broadcast 2.4Ghz WiFi, the clock camera can not work with 5Ghz WiFi. And your phone connects to the 2.4Ghz WiFi network.

     

    Quick link: For the Cisco router model E900 / E1200 / E1500 / E2500 / E3200 / E4200

    Quick link: For the Cisco router model EA2700 / EA3500 / EA4500 / EA6500

    Quick link: For the Cisco Gateway modem xfinity

     

    For the Cisco router model E900 / E1200 / E1500 / E2500 / E3200 / E4200


    1. Please open a web browser on a computer or phone connected to your network, then go to 192.168.1.1 .

      If your router is version 2 (look for V2 on router’s bottom label), you can go to myrouter.local instead.
    2. The router prompts you for a user name and password.
    3. Enter the user name and password, then click OK . The utility’s main menu opens. Your router’s default username and password is admin. You will access to the setting page of Linksys router.
    4. Click the Wireless tab, then click the Basic Wireless Settings page . You will see the setting page as the screenshot below:
    5. Please alter the Network Mode from Mixed to Wireless B/G . Then please click the Save Settings button to complete the modification.
    6. Because some router can broadcast both 2.4Ghz WiFi and 5Ghz WiFi and their WiFi name is same in router’s default setting, so please rename the 2.4G WiFi to be different from 5Ghz WiFi.
    7. Then shut down both the camera and router, and please re-follow the user guide to use the phone to set up the camera. You will be able to set up the WiFi successfully.

     

    For the Cisco router model EA2700 / EA3500 / EA4500 / EA6500


    1. Open your computer’s web browser or phone’s web browser.
    2. Go to www.linksyssmartwifi.com and log into your account. If you can’t remember your password, click Forgot your password? and follow the on-screen instructions to recover it.
    3. Please go to “Wireless” panel, and modify the Network mode from Mixed to Wireless-B/G Only.
    4. Then please click OK to save the setting.
    5. Because some router can broadcast both 2.4Ghz WiFi and 5Ghz WiFi and their WiFi name is same in router’s default setting, so please rename the 2.4G WiFi to be different from 5Ghz WiFi.
    6. Reboot the router and back to set up the camera again.

     

    For the Cisco Gateway modem 


    1. Please ensure your phone are now connected to the 2.4Ghz WiFi.
    2. Please access the Admin Tool of the XFINITY modem. you may need to alter something for the modem.
    3. On your PC or phone, open the web browser that you prefer to use.
    4. In the web address (URL) field, enter http://10.0.0.1 and press the Enter key.
    5. When prompted enter the following username and password:
           Username: admin  Password: password
    6. From the Gateway > Connection > WiFi page, click the Edit buttons in 2.4 GHz network to configure Network. Please see following screen shot.

      6. You will see Mode option. Please alter it from 802.11 g/n to 802.11 b/g/n or 802.11 b/g or 802.11 b or 802.11 g. Then click SAVE SETTINGS to save your modification.
      7. Then please re-setup the camera by following the user guide.

    Please don’t worry, this modification will not affect your other devices, or you can set it back to previous setting after you completed the camera setup.

    in Products F.A.Q. Tags: Cisco linksysTT531WTT531W.TT531W-NWiFi setupXFINITY
    Did this article answer your question?
    Titathink Support Community

    Join to Community and ask everyone.

    The members of our Support Community can help answer your question. Our experts pay close attention to the Community and be ready to answer your question.

    Ask now

    Want to talk with someone?

    We are happy to help, Get help by phone, chat, or email.

    Contact Titathink Support for help
    Titathink Support Contact