How can you do when your camera can not connect to Wi-Fi

Article sections

    Please ensure you re-entere WiFi password correctly and the antenna is tight on your camera, please allow us to show you some tips to check the status of WiFi module. Does it work normally? It had broken?

    Please refer to below information to check it.

    1. Connect your camera to router via a network cable so that you can setup the camera. Please open Anyscene APP and refer to following picture to learn more about how to jump to Advanced Setting Panel.

    anyscene phone picture

    2. Tap Advanced Setting Option, and then please choose Network Setup. Please refer to below pictures.

    phone-img-2

     

    phone-img-3

    3. Please tap the ‘ WIFI networks’ to take a look at the WiFi SSID. If there is a WiFi listing(SSID), it shows that the WiFi module is working normally. And please choose the one you want to connect, tap it to re-enter the password.

    phone-img-4

    4. Now you can see the mark “simple,jpg” this mark means the Wifi information has been saved to the camera, it doesn’t means the camera has connected to the wifi router successfully.

    phone-img-5

    5. Please unplug the network cable and  go back  to the “Edit camera” page to check whether the wifi has been connected successfully, tap Reconnect to check the Wifi has been connected already. If it shows, connected means the WiFi is ok now . But if it shows connecting or connect failed, it means the WiFi password is not correct, plug in network cable again and go back to retype correct wifi password and try again.

    If you find the WiFi module works normally, and you have tried the above steps but found that did not work. this problem may be caused by the router. The router have blocked the wifi connecting actions of camera. For this case, please assign a static IP address for your camera. Refer to below steps.

    a. Make sure you know network segment of router. e.g. 192.168.(1).x, This will be useful for you to assign the static IP address.

    b. This step requires a computer,  open Camera live software (You can find out it on the CD-rom, or Click here to download it) and then login the web application of camera. Please Click here to learn more about how to login it.

    c. Refer to below figure to make sure the WiFi has been enabled.

    phone-img-6

     

    d.To  change the TCP/IP Setup,  assign a static IP address, save it by clicking Apply.

    phone-img-7

     

    We have a video to show you how to connect the camera to your wifi router. You can also watch our last section video to get to know how to set up the wifi correctly. Here is our video link for your check.

    https://www.youtube.com/watch?v=b6lKRE7N94U

     

    in Networks Tags: Connecting wifi failurewireless tips
    Did this article answer your question?
    Titathink Support Community

    Join to Community and ask everyone.

    The members of our Support Community can help answer your question. Our experts pay close attention to the Community and be ready to answer your question.

    Ask now

    Want to talk with someone?

    We are happy to help, Get help by phone, chat, or email.

    Contact Titathink Support for help
    Titathink Support Contact