How can you do when your camera get multi color vertical bars for your video?
If you encounter this problem, the reason is that you set the wrong setting.
Please follow steps following:First, please login the web application page, please Click here to learn more how to login the web application.
Second, please refer to below captured picture to disable the privacy mode. Please click on “Camera” -> “Camera setup”
After change the settng, please click “Apply” to save it. After you saved it, you will get the right video.
Or you can disable the Privacy mode via phone app. Open your Anyscene or Babelens app, and go to “My Camera” –> “Edit Camera” –> “Advanced Setting” –> “Device Misc” –> “Privacy Mode”. For more details about how to access advanced setting page, see Advanced Setting.