Repairing the camera’s firmware using the TFTP utility

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    Repairing the firmware using the Trivial File Transfer Protocol (TFTP) utility is done if you cannot access camera or its web page.  This may be used as a fix to non-working (no response, firmware failed) Titathink cameras but this solution may not work for all. (Not applying for TT531WN-PRO, TT532PRO clock cameras)

    Before you start:

    Before you start repairing the firmware, ensure that the preliminary steps below have been performed.

    1. Powercycle the camera – To perform a powercycle, unplug the device from the power source for about 30 seconds before plugging it back.
    2. Check LED light – Check if your camera can still work.  No light lit signifies that your camera can no longer be fixed. Please check the power source and contact us.
    3. 10 seconds reset or Hard Reset – While the camera is plugged in, continuously press the reset button for 10 seconds and then release the button, observe the behavior of the LED light while performing this step to check the camera’s light status.
    4.  Set Static IP on the computer – In order to ping the camera, we have to set a Static IP for the camera. We recommend you to set the computer to 192.168.168.200.
    5.  Ping the camera’s IP address 192.168.168.1 – this is to ensure that you can establish a connection with your camera.

    If you are not getting replies from the camera when you ping it on computer, the TFTP utility upgrade process will not work.  Otherwise, proceed with the steps in Detailed steps section.

    TIP: Know the status of LED light:

    • After powercycle camera, its normal light response  is Light on->Light off about 10 seconds->Light on again and then green blinking.
    • If the firmware failed, after powercycle the camera, the LED light should look like: Light on->Light fast blinking in Green color.

    NOTE:  

    • Following steps will erase all of your camera’s settings and restore it to the factory default.
    • It is strongly recommended to use a computer that is hardwired to the camera when doing the upgrade to avoid interference during the process.

    Before start fixing the firmware:

    You will need the following to do the fixing work:

    i.    TFTP Utility – To download the TFTP utility, click here.
    ii.   Firmware – Click here for downloading the right firmware of your camera. The camera model name can be found on the camera body.

    Detailed steps:

    Step 1:
    Press the reset button on the camera continuously till you power on the camera and see the green LED flashes rapidly.

    Step 2:
    Then the camera’s IP address will be 192.168.168.1.

    Step 3:
    Download a TFPT tool on the Internet. Or directly download a tool from support website: https://support.titathink.com/downloads/software/tftp.exe 

    Step 4:
    Change your computer’s IP address to follows:

     Static IP address: 192.168.168.200.
            Subnet Mask: 255.255.255.0
            Gateway: 192.168.168.1

    Step 5:
    Use the TFTP to visit the camera’s IP address 192.168.168.1, and then upload the right firmware from your computer to camera.

    Step 6:
    After uploading, the green led will flash slowly to burn.

    Step 7:
    The green led will stay steady state after the burn.

    Step 8:
    When the led stays steady,  you can reboot the camera then it will be OK.

    NOTE:  If you encounter errors or problems, reset the camera or perform a powercycle.  To perform a powercycle, unplug the device from the power source for about 10 seconds before plugging it back.  After that, repeat the repairing process.

    Once you have successfully repaired the camera’s firmware, the camera will be factory default, you should now follow the quick guide to setup the camera, then it will be online again.

    IMPORTANT:  If you were still unable to upgrade the router after doing all the steps above, you may contact us to for additional information and assistance.

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