troubleshooting motion

?Kevin
Q:

Hello, 

after months of us the motion detection feature no long works. The full time record still works perfectly.  it’s definitely not a placement issue .  Could you please advise on how to trouble shoot this problem. Thank you!

Asked on 1 year ago.

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  1. Hi Kevin,

    Thanks for your email and we are glad to serve you.  Would you please let us know your model number is?

    For the motion detection problem,  please check if you have enabled the motion settings. 

    1, Please check the motion window under the the motion detection (like the attachment) is enabled or not.

    2, Check the record to storage on alarm under the task management is enabled or not.

    If you still have any further questions, please let us know.

    Have a nice day

    Mary

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    • @Mary Tang: Hello,
      DC100A MicroUSB Charger
      The motion setting are correctly enabled.
      The motion feature worked perfectly for months and has just suddenly stopped.
      When I change it to full time record that also works perfectly.
      Just a motion record issue that no longer works.

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  2. Hello kevin,

    Thanks for your email and we are glad to serve you.

    Would you please let us know your order number and model number, then we will solve it in your favor.
    We are here waiting for your kindly reply to go ahead.
    Have a nice day
    Mary

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  3. The model: DC100A Camera Spy WiFi Network Hidden USB Charger Charging Dock with Motion Detection

    DC100A
    Brand:
    LIZVIE
    MicroUSB Charger

    purchased via ebay / amazon

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  4. purchased ebay / amazon

    item order number 282811353036

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  5. Hello from Titathink.

    Thank you for your replies, however we have to let you know that this product does not belong to us, it should be belonged to the third-party seller, please find their contact info from their store on Ebay /Amazon to look for proper technical support.

    We’re sorry for any inconvenience.

    Best regards,
    Titathink.com

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