TT522PW and AnyScene App have worked for a few years. Recently the camera stopped working and says “ Offline!”

?Anonymous
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Good day. Our Tita Think cam TT522PW and AnyScene App have worked for a few years. Recently the camera stopped working and says “ Offline!” It is saying camera not found. However when I try to add it again, it says warning this camera already exists.

I have tried powering off the cam, powering off the WiFi router, then turning these back on. Then I tried pressing test button for 10 seconds. Nothing has worked. Please help! Thank you

Asked on 1 year ago.

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  1. Greetings from Titathink.

    We’re so sorry for any inconvenience caused by the camera.
    My name is Terry, I am glad to assist you for this problem.

    I understand what problem you are meeting and appreciate the details you provided.

    You had tried to restart the WiFi router , so I believe the problem is not matter to router itself. I guess your camera lost the connection to the router. You did a correct operation already, because you had have tried to reset the camera. But I request you to do more additional work after you reset the camera.

    1. Please shut down the camera and take out the camera cable from CAM port and rep lug it again.
    2. Please reset the camera again. Power on the camera and waiting for the indicated light of camera being flashing. find the RESET button on camera main unit and press it and hold 10 seconds at least , then release the button, you will see the indicated light turns off. Please wait the light to be lighted again.
    3. If you reserve the quick guide of camera, you need to follow the guide to set up the camera again. Because the camera has been set to default settings, all of your settings like WiFi settings was erased.

    If you lost the guide, please see following steps:

    • A. Use an Ethernet cable to connect the camera LAN port to your WiFi router.
    • B. Open ANYSCENE app and delete the original camera from app, then enable your phone is connected to your WiFi router.
    • C. Click + icon and then tap “scan local network “ or “ search” to find the camera, if it can be found , tap the listed camera to go ahead, if not, please kindly let me know.

    Please take a try first. Any further we can do, please kindly let us know.

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    • @Titathink Team: I have two cameras that display live images on my desktop monitor using IP Camera Viewer and on my smartphone via AnyScene 2.2.3.  When I’m connected via USB cable from the PC to my smartphone I can see live images for both cameras on both the PC and the smartphone  However, when I’m away from the house Anyscene only connects “Online” with one of the cameras.  Is there other software that would work well for my situation?

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      • @Kerry: Hello Kerry.

        Thank you for your question.

        But first of all, could you please kindly let me know what camera model you are own? That will be helpful for us to give suggestions.

        Basing on our experience, for the camera models like TT520, TT521, TT522, TT525, TT526, TT630, TT730, TT830, the recommended PC software is Camera Live. Other third-party software like iSpy; The recommended phone app is Anyscene and there is a third-party app called Cammy.

        I’m wondering if all your cameras are both connected to the Internet router?

        If you can express more details regarding the situation, that will be greatly appreciated.

        Thank you.

        Best regards.
        Barry Xu

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        • @Titathink Team: My cameras: Front NC-335PW HD 1080P) and Rear (NC-336PW HD 1080 with a NetGear GS305P switch.

          Sure would be great if there’s a fix.

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  2. Sorry it a private answer.

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