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  1. Hi,

    To resolve the grey screen issue of your TT520PW, please access your Anyscene app and then go to Advanced Setting -> Device Misc -> Turn OFF the Privacy Mode, then the live feed screen will come with normal video instead of grey screen.

    The Privacy Mode is used to hide the live feed to avoid your friends seeing your secret.

    Hope that helps.
    Thanks, Titathink team.

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