Why I am Not able to view my recorded videos

?Mike
Q:

I have a TT522PW-B.  Using the Camera Live Software I have recorded video.  The mp4 file cannot be opened on a mac, on a PC, on EVERYTHING I have tried.  When I try to do playback using the Camera Live Software the computer hangs.

HOW DO YOU PLAY BACK THE mp4 FILES?  VLC does not work.  Quicktime does not work.  I have downloaded a few other video players and NONE of them work.

Asked on 3 years ago.

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  1. Hi Mike,

    Thanks for your email and please don’t worry as we will solve the best for you.

    We guess there are some problems with your Safari browser, please be kind to wait few seconds then you may watch the video. Please download the video files to play back to try again.

    Any further question, please let us know.
    Nice day.
    Mary

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